How to Provision & Factory Reset Common Phone Brands This articles describes how to point certain popular phone brands to the VoiceLogix Provisioning Server. Grandstream ATA Web UI Provisioning...
VVX Polycom – Packet Capture Preparation Prior to attempting to packet capture, two overrides must be added to the device… To do this, login to...
Add a Phone Number or Device If you would like to add additional lines to your existing account or need to purchase new hardware please call...
Basic Deskphone Setup Advanced Setup: If you need additional help for a specific phone brand please navigate to our manufacturer guides section by...
Attendant Console Overview The interface consists of 3 panels Call Park Zone – This shows calls that are currently parked and call parks...
WebConnect Overview: WebConnect gives your browser-based access to making calls, receiving calls, chat and SMS features, voicemail, call park, answering rules...
SMS and Chat Feature Using SMS/Chat SMS and Chat will appear in the Portal with a tag for SMS or Chat. A new conversation can be opened...
SnapHD Using SNAP.HD Snap HD Video Portal can be accessed from within the manager portal, Or directly by URL. To access...
Resolving outbound calls tagged as Robocall/SPAM This article provides background information and what to do if called parties tag your VoiceLogix outbound calls as robocall/spam calls....
How to Port a Number to VoiceLogix ScopeThe following steps will show you the process to port an existing number to VoiceLogix. These processes are created to...