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How to Port a Number to VoiceLogix

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Scope
The following steps will show you the process to port an existing number to VoiceLogix. These processes are created to ensure a timely and worry free method for moving your existing number over.

LOA – Letter of Authorization

  1. During the onboarding stage, you will receive a welcome email containing the Letter of Authorization form which authorizes VoiceLogix to port your existing number. This form will need to be filled out and signed with a wet signature in order to process the port.
  2. Fill in the Current Provider with the name of your current carrier.
  3. Under the CSR section of the current carrier, enter the “Customer Name” that is listed for the account (Note: this may be different than the business name if the account for the number was created for an individual or a different business). Fill in the remaining fields for “Service Address” and “Service City, State & Zip Code”.
  4. If the billing address is different than the service address, fill in the “Billing Address” and “Billing City, State & Zip Code”.
  5. Enter the BTN or billing telephone number for the current carrier. This is the primary number on your phone account.
  6. If you are porting the BTN, enter “Yes” in the “Will you be porting this BTN?” field.
  7. If you are porting all of your numbers from your previous carrier, check “Yes”. If you are only porting some of the numbers, then check “No”
  8. If you are doing a partial port, designate the new BTN (or enter the same BTN if you are porting non-BTN numbers).
  9. Under the “Porting TNs” enter all numbers that you are going to port.
  10. Print out the filled in LOA and print, date, and sign the page. Due to industry regulations, digital signatures cannot be used for a port request and will be rejected.
  11. Once signed, scan and attach as a response to the welcome email or directly to Support@VoiceLogix.com.
  12. If you need any assistance with filling the LOA contact support at 844-529-3007 or Support@VoiceLogix.com.

Due to industry regulations, digital signatures cannot be used for a port request and will be automatically rejected. A signed LOA must have a wet signature.

Account Numbers and PIN

  1. During the porting process we may request your account number. Your account number can be found on your most recent bill from your current carrier, typically at the top of the page.
  2. In some circumstances, the porting process may require a copy of the bill to validate your account number. If requested, supply the most recent bill from your current carrier and attach it to the response requesting or send directly to Support@VoiceLogix.com.
  3. Most mobile carriers and some landline/VoiP services require a porting pin. – Note this is likely not a pin that you setup at any time and something you will need to contact your carrier for. Please use the below links for some carriers we know require pins and how to get them.

PIN Access by Carrier

AT&TGoDaddyOptimum Mobile
Call RailGoogle VoiceRing Central
Century LinkGrasshopperSangoma/Fonality
ComcastHousecall ProSpectrum
CoxIntermediaT-Mobile
CricketNextivaVerizon
CytracomOomaVonage
eVoiceOpenPhone

AT&T

  • Account Number: Located in the upper right-hand corner of your paper bill or in your online account under “My Account.”
  • Porting PIN: Request your Number Transfer PIN close to the time you submit your transfer request. This PIN expires four days after issuance.
    • Online: Go to People & Permissions in your AT&T profile, select Wireless, then select Request a new PIN.
    • Phone: Dial *PORT from your AT&T mobile device and follow the prompts.

Call Rail

  • Account Number: Found in the Account Portal (not on the bill).
  • Porting PIN: Can be requested from Call Rail after submitting the port. Using “0000” has also been successful.
  • Porting PIN: Default PIN is “1234” or “4321.”

Comcast

  • Account Number: Located in the upper right-hand corner of your paper bill.
  • Porting PIN: Preselected at account signup. Reset online or call Comcast at 1-800-934-6489.

Cox

  • Visit this link for details on how to get your Cox PIN. 

Cricket

  • Account Number: can be found in your online account, or by contacting Cricket at 1-800-274-2538.
  • Porting Pin: (“Authorization ID”) was created when you set up your online account. If you don’t remember, please call Cricket at 1-800-274-2538 for assistance.

Cytracom

  • Porting Pin: Please email billing@cytracom.com. The owner of the account must be included in the email. 

eVoice

  • Account Number: Same as your phone number.
  • Porting Pin: You will need to call eVoice support at (866) 761-8109

 
GoDaddy

  • Request a Customer Service Record (CSR) and a porting PIN by emailing portout@vms.godaddy.com from the email address listed on your GoDaddy profile. In your email, include the number(s) you want to port out.
  • More information can be found here


Google Voice 

Please note: The process outlined below is for a paying Google Voice customer. Process may vary.

  • Account Number: Your ten-digit Google Voice phone number.
  • Porting PIN – You will first want to ensure that your Google Voice number is unlocked before requesting your port-out info.
    • Unlock Instructions
      1. On your computer, open Google Voice.
      2. At the top right, click Settings.
      3. Go to the “Account” section.
      4. Under the Google Voice number you wish to port out, click Unlock.
      5. Complete the payment with your Google Account.
      6. Ask your carrier to port your number to their service.
      7. If successful, at the bottom left, it displays “Number unlocked
    • Porting PIN Instructions
      1. Sign in to your Admin console.
      2. From the left menu click Apps > Google Workspace > Google Voice.
      3. In the resulting page click Number porting. 
      4. At the top, click Port-out info. 
      5. Click Close when you are done. 

If you encounter any issues with this process, please reach out to Google Voice Customer Care.

 

Grasshopper

  • Account Number: Located on the settings tab in the app, labeled as “Customer ID”.                                                                        Screenshot 2024-03-13 at 10.02.53 AM.png
  • Porting PIN is default 0000

Housecall Pro


Intermedia

Nextiva

How can I transfer out my number?

  • Email porting@nextiva.com or Submit a Ticket with a list of phone numbers you want to transfer out so that
    • Nextiva will send you the port-out pin and Customer Service Record
  • When this information is received:
    • Use this to submit a port-in request to Podium.
    • After your port in to Podium is complete, you can reach out to Nextiva for assistance with cancelling your account if necessary. 

Ooma

  • Account Number: Your 10 digit mobile number with a one (1) in front of it
  • Porting PIN: Your Ooma account password. If you do not have this information, you will need to contact Ooma at 1-866-929-6662


OpenPhone

 Optimum Mobile

  • To request your Transfer PIN, please contact us to reach an Optimum Mobile expert 24/7. Your PIN will be sent to you via email and text and is good for 7 days. If you forget or lose your PIN, you can contact us again for a new one.
    • You can also call 1-833-449-8586


RingCentral

  • To transfer your US or Canada phone number(s) from RingCentral to another provider, you need to have a formal port out request initiated by your new provider. The number(s) need to be active with RingCentral before you can make this request.
    • * It’s possible that your new provider will request a port out PIN from RingCentral. We do not provide personalized port out PINs so you may enter 0000 if you are asked to provide one 

Sangoma (Fonality)

  • Porting Pin: Located on the front page of your bill OR is 0000

Spectrum

  • Account Number: Found on your invoice 
  • Porting Pin: Found on the invoice and is listed as SecurityCode


T-Mobile

  • Account Number: Located in the upper right-hand corner of your bill. It can also be found through your online account.
  • Porting Pin:
    1. Log in to T-Mobile.com
    2. In the top right corner, select My Account or your name.
    3. Choose Profile, then select Line Settings.
    4. Select Request a transfer PIN, then select Get a transfer PIN.
    5. Follow the on-screen directions.


Verizon

  • Account Number: Located on your paper bill or online under Account Overview.
    • The Account Number ends in -00001, but should be entered without the dash. If you have trouble, follow Verizon’s instructions here.
  • Porting Pin: (“Number Transfer PIN”) for customers looking to port off must be obtained from Verizon Wireless.
    • Follow the below steps to retrieve your PIN:
      • Best Practice: Call Verizon to request your PIN and any relevant expiration dates
      • To get your PIN on a mobile device, dial #P-O-R-T and enter your 4-digit account PIN. After authenticating your account, you will receive an SMS text message. Click the link provided to view your Number Transfer PIN, along with its expiration date.
      • To get your PIN on a desktop, sign in to your Verizon account and navigate to your account Profile. Click Number Transfer PIN, then click Generate PIN.
        • If your number is not auto port ready, you may reach out to Verizon support to confirm and attempt 0000 as Porting PIN. This has been successful but only after Verizon has updated the status.
  • A good practice for Verizon numbers is to always call. Verizon sometimes keep your number “locked”. Verizon must release it before any porting requests can be made. Please call the porting department at 1-800-922-0204

Vonage

  • Account Number: Your Vonage API account number
  • Porting Pin: Not verified by Vonage so any pin can be provided such as 1234.

Finalization

  1. Once your port has been submitted it will be processed.
  2. During this process, your onboarding specialist will provide you with the activation date and time once the port has been accepted.

Once a port is accepted, the date of activation cannot be changed

Updated on March 13, 2025
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