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How to Port a Number to VoiceLogix

Scope
The following steps will show you the process to port an existing number to VoiceLogix. These processes are created to ensure a timely and worry free method for moving your existing number over.

LOA – Letter of Authorization

  1. During the onboarding stage, you will receive a welcome email containing the Letter of Authorization form which authorizes VoiceLogix to port your existing number. This form will need to be filled out and signed with a wet signature in order to process the port.
  2. Fill in the Current Provider with the name of your current carrier.
  3. Under the CSR section of the current carrier, enter the “Customer Name” that is listed for the account (Note: this may be different than the business name if the account for the number was created for an individual or a different business). Fill in the remaining fields for “Service Address” and “Service City, State & Zip Code”.
  4. If the billing address is different than the service address, fill in the “Billing Address” and “Billing City, State & Zip Code”.
  5. Enter the BTN or billing telephone number for the current carrier. This is the primary number on your phone account.
  6. If you are porting the BTN, enter “Yes” in the “Will you be porting this BTN?” field.
  7. If you are porting all of your numbers from your previous carrier, check “Yes”. If you are only porting some of the numbers, then check “No”
  8. If you are doing a partial port, designate the new BTN (or enter the same BTN if you are porting non-BTN numbers).
  9. Under the “Porting TNs” enter all numbers that you are going to port.
  10. Print out the filled in LOA and print, date, and sign the page. Due to industry regulations, digital signatures cannot be used for a port request and will be rejected.
  11. Once signed, scan and attach as a response to the welcome email or directly to Support@VoiceLogix.com.
  12. If you need any assistance with filling the LOA contact support at 844-529-3007 or Support@VoiceLogix.com.

Due to industry regulations, digital signatures cannot be used for a port request and will be automatically rejected. A signed LOA must have a wet signature.

Account Numbers and PIN

  1. During the porting process we may request your account number. Your account number can be found on your most recent bill from your current carrier, typically at the top of the page.
  2. In some circumstances, the porting process may require a copy of the bill to validate your account number. If requested, supply the most recent bill from your current carrier and attach it to the response requesting or send directly to Support@VoiceLogix.com.
  3. Most mobile carriers and some landline/VoiP services require a porting pin. – Note this is likely not a pin that you setup at any time and something you will need to contact your carrier for. Please use the below links for some carriers we know require pins and how to get them.
PIN Access by Carrier
AT&TGoogle Fi
Comcast BusinessSpectrum
CricketVerizon

Finalization

    1. Once your port has been submitted it will be processed.
    2. During this process, your onboarding specialist will provide you with the activation date and time once the port has been accepted.

    Once a port is accepted, the date of activation cannot be changed

    Updated on January 22, 2025
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