Prior to attempting to packet capture, two overrides must be added to the device…
To do this, login to your VoiceLogix manage portal and navigate to Inventory-> Phone Hardware
Press the pencil icon next to the phone you would like to do the packed capture and add the following parameters to the Overrides box in the advanced tab
Press the arrow next to the save and select “Save and sync”.
Go to Wireshark->Capture Interfaces-> Manage Interfaces
Select Remote Interfaces and press the plus button
Host: “IP address of the Phone”
Password: “MAC Address of phone”
Once added it should populate the phone information in remote interfaces.
Return to interfaces-> Select the phones interface -> Press start
A page will open showing the packet captures