How Can I Record Calls?

VoiceLogix can Record Incoming / Outgoing calls and can be set up to play call recording announcements to inform the caller they’re being recorded. All recordings are archived for up to 30 days and are easily accessed and downloaded from the call history panel.

Please be aware of the call recording laws in your state/area. VoiceLogix is not responsible for improper setup or use of call recording features.

User Call Recording

User Call recording is a feature that can only be enabled by users with the permission level of Office Manager or Higher.

1. Click Users at the top of the page.
2. Under the Name column, click the name of the user for whom you want to enable recording.
3. In the Record User’s Calls field, click Yes from the drop-down menu.

4. Click the Save button at the bottom of the page.

Call Queue Recording

A basic requirement is that you have created a User and that User is the owner of a Call Queue.

Once Enabled all calls made to the queue will be recorded, regardless of the device which answers the call. It also places all call recordings for the queue in a centrally located area for the User who owns that call queue.

In the Manager Portal under a specific Domain go to Call Queues

1. Click the Call Queue name under the Name column. This will load a modal box.
2. Under the Record Calls heading, set the value to “Yes” from the drop down menu.
3. The box should look similar to the following:

4. Click the Save button in the bottom right corner. You will be taken back to the Call Queues page

The Queue calls will now be recorded.

On-Demand / Mid-Call Recording

NOTE: These functions are setup by default and require no configuration.

Portal

 When you are logged into the user portal and a call is active you’ll see a recording icon in the active call widget.

Mid Call Recording Using Star Codes

You can use the star codes mid call to start and stop recording of phone calls.

• *45 will begin call recording.
• *46 or simply hanging up will end call recording.

Review Call Recordings

This applies to all call recordings.

To Review Recordings from the manager Portal check call history and click the down arrow to download the call recording for the corresponding call.

To Review Recordings from the User Portal check call history and click the down arrow to download the call recording for the corresponding call.