This article lists the changes in each release of VL Connect for iOS, from version 4.0.0 through 4.1.8. The newest release is listed first.
VL Connect iOS 4.1.8 (December 17, 2025)
Improvements
- Added a persistent label to indicate when an SMS number is not group-capable, ensuring users have clear visibility of messaging limitations.
- Improved the iOS mobile application by adding the ability for users to edit and delete their personal contacts.
Fixes
- Resolved an issue with phone number formatting in iOS contacts when dialing through the iOS mobile application.
- Resolved a bug where the iOS mobile application would crash when changing the order of answering rules multiple times consecutively.
- Resolved an issue where the Call Queue name was not displayed on the incoming call screen for some queue calls.
- Corrected an issue where notification banners (push and in-app) on iOS mobile application displayed incorrect participant names in group Chat/SMS conversations. This occurred when a message was sent by another participant (not the current user) after the group was established.
- Resolved an issue where the voicemail playback slider did not seek to the correct timestamp when adjusted.
- Addressed an issue where ending an SMS queue conversation from the chat popup did not properly close the session. Now, when agents click the END button, the conversation terminates as expected.
- Fixed an issue where agents continued to receive incoming SMS messages after logging out of the SMS queue or the application. Now, once logged out, agents will no longer receive new SMS conversations.
- Addressed an issue where, after a Blind Transfer of any active call (internal or external), the call screen stayed open and the app became unresponsive, requiring a force-close. The app now closes the call screen and remains responsive after the transfer.
- Resolved an intermittent issue where tapping a voicemail push notification opened the Contacts tab instead of the Voicemail tab. This occurred only when the app was swiped out and the device screen was locked or unlocked.
- Resolved an issue where, after receiving a new voicemail, the voicemail badge count did not update automatically when opening the iOS mobile application from the app drawer. Previously, the badge count refreshed only after navigating to the Voicemail tab.
- Resolved an issue where the app could crash after remaining in the background for an extended period.
- Reverted the restriction introduced in 4.1.7 that prevented users from logging in on multiple devices with the same extension.
- Fixed an intermittent issue where login attempts on the iOS mobile application failed even when users entered valid credentials.
VL Connect iOS 4.1.7 (November 18, 2025)
New features
- Added voicemail push notifications.
- Added an update notice that appears when a new version of the app is available. The notice requires you to update and links directly to the App Store.
Improvements
- Added an improvement where the user will not be able to log in if already logged in on a different device.
Fixes
- Fixed an issue that caused duplicate images to appear when someone sent multiple pictures at once.
- Fixed an audio issue when merging calls.
VL Connect iOS 4.1.6 (October 13, 2025)
Improvements
- Added a setting that turns adaptive rate control (which automatically adjusts call audio to your network conditions) on or off for iOS devices. It is on by default to help optimize call quality.
- Resolved an issue where incoming calls on iPhone were sometimes dropping and going to voicemail, even when the user tried to answer. The application will now correctly handle these calls without mistakenly treating them as declined.
- Updated the minimum iOS version required to install the app to iOS 17.0.
Fixes
- Fixed an issue related to handling duplicate push notifications for calls.
- Fixed an issue with how mobile cellular calls are initiated through our Click-to-Call feature, ensuring they now follow the same format used by our Android application.
- Resolved an issue that was preventing some missed calls from appearing in the mobile application’s call history. Missed calls should now show up correctly.
- Fixed an issue where the app was unable to answer transferred calls.
- Resolved an issue where audio could not be switched to “receiver” during a call when Bluetooth was connected. This setting allows audio to go through the phone’s earpiece speaker.
- Fixed an issue where the notification badge for Call History wasn’t clearing after the tab was opened. Now, once you view your call history, the badge count will reset as expected.
- Fixed an issue with receiving duplicate Missed Call notifications.
VL Connect iOS 4.1.5 (July 14, 2025)
Improvements
- Improvements made for handling incoming calls.
Fixes
- Fixed an issue with duplicated contacts getting added to the contact list.
- Fixed an issue when adding a new contact, the check mark button would become disabled.
- Resolved an issue where missed or inbound calls from users in a different organization showed the caller’s extension instead of their phone number in Call History.
- Resolved an issue where the “Web” status was not appearing in the Call Center status dropdown within the iOS app.
- Added an account setting that corrects an issue where Caller ID did not display correctly when using the cellular call feature on iOS.
VL Connect iOS 4.1.4 (May 20, 2025)
New features
- Added support for SMS queue.
Fixes
- Fixed a bug where voicemail count always displayed 50 when the user had more than 50 voicemails.
- Corrected issues related to call handling and bluetooth.
- Fixed a bug for sending a message via Siri voice commands.
- Fixed a bug where missed call notifications were not being shown after the phone was inactive for 15 minutes or more.
VL Connect iOS 4.1.3 (March 19, 2025)
Fixes
- Fixed a bug where Caller ID was not visible for a Call Park retrieved by a different User.
- Fixed a bug where Caller ID was incorrect after receiving an assisted transfer call.
- Intentionally removed the “Switch to another device” option on iPad and tablet devices because it does not currently work as intended. We may reintroduce it in a future version.
- Fixed a bug with Call History where the outbound calls were showing empty names.
- Fixed an issue with incoming caller ID display.
- Fixed an issue that was causing contact sorting problems when sorting last names.
- Fixed an issue related to answering Restricted/Anonymous calls.
VL Connect iOS 4.1.2 (January 15, 2025)
Fixes
- Corrected an issue where speakerphone could cause echo feedback for other call participants.
- Fixed a Call History bug. When a “From Name” was empty or missing, the dialed number would be displayed instead of the “From Number”.
- Corrected an issue concerning Music on Hold and conferencing. If a mobile app user in a conference put the call on hold, hold music would play for all conference participants.
- Corrected an issue where the switch phone button would simultaneously ring all devices.
- Fixed a bug in chat where the user could add the same contact or phone number when selecting “Add Participants” in an existing chat session.
- Fixed a bug concerning the “Add Call” button. If a call was put on hold, a call could not be added.
- Fixed a crash when tapping, then dismissing the ‘More’ button during a call.
- Fixed an issue with incorrect timestamps for SMS messages.
- Fixed an issue where the app would get stuck in a connecting state. This was caused by duplicate push notifications from the server.
VL Connect iOS 4.1.1 (November 21, 2024)
Fixes
- Fixed an intermittent crash when receiving incoming calls.
VL Connect iOS 4.1.0 (November 11, 2024)
New features
- Updated the floating action button to include video features.
Improvements
- Made improvements to handling incoming calls.
Fixes
- Corrected an issue where, when answering an inbound call while connected to a Bluetooth device, audio played through the earpiece instead of the Bluetooth device.
- Fixed an intermittent crash when chat is turned off for your account and the app receives a message while in the background.
- Fixed an issue with phone number formatting for Australia.
VL Connect iOS 4.0.3 (September 10, 2024)
Improvements
- Made improvements to the way the app handles incoming calls.
Fixes
- Fixed a bug where naming/renaming a group chat was not being applied on the Chat list.
- Fixed a bug where contacts were not populating after logging out and logging back in.
- Fixed a bug where phone number formatting was being applied to user extension numbers.
VL Connect iOS 4.0.2 (August 22, 2024)
Improvements
- Improved phone number formatting.
- Restored the ability to send app logs from within the app. Logs are sent securely to VoiceLogix Support.
Fixes
- Corrected an issue where an added call (“+ add call” onto current call) could not be cancelled if the number was invalid.
- Fixed an issue where voicemail notifications appeared while the app was open even when the caller didn’t leave a voicemail.
- Fixed a bug where calls were coming through even after the user logged out.
- Fixed an issue where multiple received MMS messages were not displayed correctly.
- Fixed a bug where views were not updating on iPad landscape mode.
- Fixed an issue where the app did not correctly apply the audio codec settings configured for your account.
VL Connect iOS 4.0.1 (June 17, 2024)
Improvements
- Added logo back to login screen.
Fixes
- Fixed a bug with receiving incoming calls after logging out.
- Fixed an issue where the “Allow microphone” access button did not work.
- Removed a setup button from the login screen that should not have been displayed.
VL Connect iOS 4.0.0 (June 7, 2024)
New features
- Added support for viewing time frames in Answering Rules.
Improvements
- Updated the login flow.
- Administrators can now hide the Forward option for voicemails. The option is shown by default.
- SMS numbers now support the “+” character.
- Added 988 as a default emergency number. Calls to 988 are placed through your phone’s built-in dialer.
- Removed the “Use mobile data” setting. The app now lets iOS choose the best connection and, like other apps, uses Wi-Fi when it is available. To use mobile data instead, turn off or disconnect Wi-Fi.
- Updated the app’s calling components to the latest version.
- Corrected an issue with accounts logged in via Microsoft SSO. Previously, if the application was left idle for a long period, inbound calls would not connect. Now inbound calls in this scenario will connect. This was already the case for Google SSO.
- Made improvements with calling using Siri.
Fixes
- Corrected a bug concerning calls not working with IPv6.
- Fixed a bug where a missed call notification was not shown if the caller hung up before reaching voicemail.
- Added a maximum file size for multimedia (MMS) messages.
- Corrected an issue sending/receiving MMS.
- Fixed an issue where sending large images resulted in a “Tap to Retry” error message even when the image was successfully sent.
- Fixed a bug where voicemail badge was not updated until the user went into the voicemail tab.
- Fixed an issue where the app would crash when selecting an SMS number to start a new conversation.
- Fixed an issue where phone contacts were not showing the contact’s name on the Chat tab.
- Fixed a bug where iOS contacts were not shown when searching in a “start a new conversation” view.
- Fixed an issue where users whose access to the iOS app is turned off did not see the correct message when trying to log in.
- Fixed a bug when attempting to transfer a call while another call was on hold. Previously, transfers in this scenario would not work.
- Fixed a bug resulting in failure when sending an MMS as the first message in a new conversation.