There are a few ways to block unwanted callers. At both the domain level and user level. The following steps will allow you to Allow and Block Calls from the Web Portal.
Blocking Numbers for the domain
Note: You MUST be an office manager or site manager to see the domain call history logs.
- From the Office Manager Portal top navigation menu click on Call History
- Click on Blocked Numbers
- In the window that pops up you will see the list of currently blocked phone numbers. To add a new number enter it into the test box and click the Plus icon. To remove a number click the X next to the phone number in the list.
Once done adding numbers click Done.
From the call history list
If the Call is in the call history list you can also use the block unblock buttons next to the call record.
Blocking Numbers for a single user
Note: This will only block the caller from a single users extension.
- From the Manager Portal top navigation menu click on Call History
- Click on Blocked Numbers
- In the window that pops up you will see the list of currently blocked phone numbers. To add a new number enter it into the test box and click the Plus icon. To remove a number click the X next to the phone number in the list.
- Once done adding numbers click Done.
From the call history list
If the Call is in the call history list you can also use the block unblock buttons next to the call record.
Troubleshooting
Blocked numbers will still show up in the call history. They will show as being blocked.
If a number has been blocked and continues to be able to call in, ensure that you have blocked the number at the domain level and not at the user level.
Helpful Tips
Blocking calls through the Office Manager portal makes it so that all calls will have the same call logic applied for all users. If you block calls at the user level, only that user will ignore the call while other users will continue to ring through.