VL Connect 4.1.4 (1/16/2026)
| Key | Issue | Release Notes Data |
| VLC-1763 | Bug | Preserved star codes to correctly be displayed in call history, ensuring accurate redialing of numbers with star prefixes. |
| VLC-1779 | Bug | Resolved an issue where the in-call interface didn’t update correctly when Bluetooth devices were connected or disconnected during active calls. |
| VLC-1983 | Bug | Fixed an ongoing issue where voicemail notifications were not being received by agents across multiple app versions and platforms. |
| VLC-2202 | Bug | Fixed an issue where pressing the speaker button did not update the icon to show the speaker was active. The icon has been replaced and now updates correctly. |
| VLC-2284 | Bug | Resolved an issue where audio was lost for both caller and callee when switching audio devices during an active call. Switching between Bluetooth, earpiece, and speaker on supported devices now occurs without audio interruptions. |
| VLC-2293 | Bug | Addressed an issue causing MMS message duplication and loss across VLC Connect Mobile apps. |
| VLC-2349 | Bug | Fixed an issue where Caller ID was not displayed for a Call Park call retrieved by a different user. Previously, only the Call Park extension was shown; now, the correct Caller ID is visible when the call is retrieved. |
| VLC-2350 | Bug | Resolved an issue where Caller ID was not updating correctly following assisted transfers on the VL Connect Android application endpoint. The correct Caller ID now displays as expected. |
| VLC-2427 | Bug | Fixed an issue where the speaker icon remains enabled after adding a second call, despite the audio routing to the earpiece. |
| VLC-2440 | Bug | Resolved an issue with inconsistent behavior of the “Data Sync – De-Registering From Server” notification on VL Connect Android application devices. The notification previously remained visible longer than expected and varied across device models. It now behaves consistently and clears in the expected timeframe. |
| VLC-2452 | Bug | Resolved an issue in the VL Connect Android application where, if microphone permission was denied during login and the user later attempted to record a voicemail greeting, no permission warning was displayed. Recording was allowed, but the greeting did not play. The app now correctly prompts for permission and ensures proper playback of recorded greetings. |
| VLC-2469 | Bug | Fixed an issue where, with a wired headset connected to the device, call audio did not route through the headset even though other device audio did. Audio now correctly passes through the wired headset during calls. |
| VLC-2474 | Bug | Fixed an issue on the VL Connect Android application where the Assisted Transfer screen displayed the original caller’s name during the dialing step instead of the intended transfer target’s (callee’s) name. Caller ID and display are now accurate and remain consistent across all app states, including foreground, background, and when the phone is locked or unlocked. |
| VLC-2480 | Bug | Fixed an issue where multiple refreshes were required to load older call history data. Older entries now load correctly without repeated refresh attempts. |
| VLC-2574 | Bug | Resolved an issue where wired headsets were not routing in-call audio correctly in the VL Connect Android mobile application. While keypad dial tones (DTMF) played through the wired headset, in-call audio switched to the handset or another device once the call connected. |
| VLC-2577 | Bug | Resolved an issue related to lag on the VL Connect Android application version 4.1.0. |
| VLC-2589 | Bug | Addressed an issue on the VL Connect Android application where DTMF tones were not correctly sent during attended transfers. When transferring a call to an Auto Attendant and using the in-call dial pad, DTMF signals now transmit properly. |
| VLC-2596 | Bug | Fixed an issue where mute functionality did not behave correctly when switching away from and back to the VL Connect Android application during an active call. The mute state now remains consistent after app switching. |
| VLC-2603 | Bug | Resolved an issue in the VL Connect Android application ensuring that each conversation correctly retains and displays the original sending number. Creating a new SMS with a different assigned number no longer overwrites the “Send SMS Using” value across existing threads. |
| VLC-2609 | Bug | Resolved an issue where the contacts filter setting was not retained when the Call Center tab was disabled in the VL Connect Android application. Recent updates ensure the filter persists across tab navigation and app resume, providing consistent behavior. |
| VLC-2622 | Bug | Resolved an issue that caused the application to crash during login for domains containing underscores in their names. |
| VLC-2627 | Bug | Resolved an issue causing intermittent mobile app crashes and phone deregistration, primarily after completing calls during background operations. This affected multiple Android devices, including older models and S25+, on Android 16. |
| VLC-2628 | Bug | Fixed an issue where the voicemail badge count did not update correctly and failed to clear after all voicemails were deleted. |
| VLC-2648 | Bug | Fixed an issue where audio was dropping randomly and calls were getting disconnected. Implemented changes to disable adaptive rate control. |
| VLC-2652 | Bug | Resolved an issue where changes in media permission handling caused unexpected behavior in ringback tone selection. Restored proper permission validation and reinstated region-based tone selection logic to ensure consistent behavior across all regions. |
| VLC-2663 | Bug | Fixed an issue where the login screen in VL Connect would force-close. The app now loads past the login screen and remains stable without crashing |
VL Connect 4.1.3 (11/12/2025)
Known Regression: Ringback tone has been unintentionally changed and will be reverted back in the next version.
| Key | Issue Type | Release Notes Data |
| VLC-2604 | Bug | Fixed an intermittent issue for devices with QHD resolution. The app would occasionally zoom out, misaligning or improperly sizing UI elements (e.g., the “Hold/End and accept” buttons misaligned during calls). |
| VLC-2614 | Task | In 4.1.2, support for 16 KB page sizes to meet Google Play requirements for Android 15 and above was introduced. However, Google Play warnings continued to appear as the “Gradle build system” was not yet updated. Now, the upgrade has been applied and the issue corrected. |
| VLC-2617 | Improvement | Updated the app to use the default Android Photo Picker instead of a custom picker to comply with Google Play’s media access permissions policy. |
| VLC-2618 | Bug | Fixed an issue where, when moving a device’s language settings from French to English, the application remained in French. The app now correctly updates its language dynamically based on the device’s current language setting. |
| VLC-2619 | Bug | Fixed a crash during login affecting domains with underscores within their name. |
VL Connect 4.1.2 (10/23/2025)
Compatibility Note (starting 4.1.2):
– Minimum supported Android version: Android 10 (API level 29)
– Devices running below Android 10 will no longer be supported
| Key | Issue Type | Release Notes Data |
| VLC-2388 | Bug | Resolved an issue where biometric login settings were not retained after restarting the app. Biometric login now remains enabled across logouts, app restarts, and supports users with MFA. |
| VLC-2441 | Bug | Resolved an issue causing the VL Connect app to crash when performing login/logout actions across call queues. |
| VLC-2442 | Bug | Ensured that voicemails will be played through Bluetooth devices if connected. |
| VLC-2466 | Bug | Resolved an intermittent issue in the VL Connect app where the Contacts tab filter defaulted incorrectly and reset unexpectedly. |
| VLC-2484 | Improvement | Resolved an issue where ringback tones were not playing through Bluetooth headsets during incoming calls. In this update, ringback audio now plays correctly through Bluetooth devices across most Android versions and devices. |
| VLC-2489 | Bug | Resolved an issue where calls could drop or audio would disconnect when using Bluetooth devices. Calls now maintain stable audio with Bluetooth headsets enabled. |
| VLC-2516 | Bug | Fixed a bug where audio is garbled and skips portions when calling on-net Auto Attendants from the VL Connect app. |
| VLC-2564 | Bug | Resolved an issue where Bluetooth audio would cut out after one minute during calls. Audio now remains stable for the full duration of calls. |
| VLC-2572 | Bug | Resolved an issue where incoming calls showed only the phone number, without the Caller ID name. Caller ID name and number now display correctly in all call scenarios, including multiple calls, geo calls, and call swapping. |
| VLC-2590 | Bug | Resolved an issue causing the VL Connect app to crash and experience call transfer failures. Calls and transfers now work reliably across all scenarios. |
VL Connect 4.1.1 (9/2/2025)
| Key | Issue Type | Release Notes Data |
| VLC-2495 | Bug | Resolved an issue related to font sizing by disabling the use of excessively large font sizes. The maximum font size is now capped at level 5 out of 8 in the Android system settings to ensure consistent display and improved user experience. |
| VLC-2538 | Bug | Fixed an issue where the “Answer” / “Reject” buttons and their associated text was not aligned correctly during inbound call presentation. |
VL Connect 4.1 (7/9/2025)
| Key | Issue Type | Release Notes Data |
| VLC-1992 | Bug | Fixed a crash on the Chat and SMS page when users have more than 300 conversations. |
| VLC-2007 | Bug | Resolved an issue where custom status values set via VL Connect were not updating correctly in reports. |
| VLC-2121 | Bug | Resolved a problem where dial pad letters were missing on in-call dialer buttons for larger screens like the Galaxy S23 Ultra. Also addressed and corrected an issue where icons were not displaying properly across various parts of the app. |
| VLC-2125 | Bug | Corrected an issue where the screen turned on after 10 seconds of holding the phone to one’s ear, which could lead to accidental call hang-ups. The screen now stays off. |
| VLC-2161 | Improvement | Resolved an issue preventing successful sending of MMS messages from the VL Connect Android app. |
| VLC-2184 | Bug | Removed the VL placeholder from push notification messages to improve clarity and user experience. |
| VLC-2185 | Bug | Corrected a problem where scrolling through queues on the mobile app looped back to the top when a user was assigned to more queues than could fit on the screen. Now, all assigned queues can be viewed. |
| VLC-2204 | Bug | Ensured that, when receiving inbound calls from a caller saved in the Contacts List, the Contact’s information will be displayed regardless of the application’s state. |
| VLC-2213 | Improvement | Resolved an issue where the contact sort order (e.g., by last name) reset when switching tabs in the app. Now, the chosen sort order stays consistent, and the list properly honors that setting. |
| VLC-2266 | Bug | Resolved a problem where updating the VL Connect app via the Google Play Store logged users out. Now, the login session remains active after updates, ensuring you stay connected and don’t miss calls or notifications. |
| VLC-2307 | New Feature | Added premium video support for VL Connect Android |
| VLC-2391 | Bug | Addressed an issue where new messages didn’t appear in an open chat. Now, when you receive push notifications for new messages, the chat updates automatically without needing to close and reopen the app or navigate away and back. |
| VLC-2402 | Improvement | Resolved an issue where certain options were not appearing in the Voicemail details view in VL Connect Android, compared to VL Connect IOS. Now all available options show up in the Voicemail details view. |
| VLC-2412 | Bug | Fixed an issue where an off-net caller is disconnected when calling an VL Connect Android device and the VL Connect Android user transfers the call to a WebPhone user. |
| VLC-2420 | Bug | Resolved an issue where voicemails occasionally didn’t load or appeared as empty despite having messages. |
| VLC-2434 | Bug | Improved missed call notifications issues for the following:Fixed app crash that occurred when tapping a missed call notification after the VL Connect Android app was closed.Corrected a navigation issue that occurred when tapping a missed call notification (while the app is open or in the background) that directed to the video tab instead of the call history tab. |
| VLC-2437 | Bug | Addressed an issue where the Voicemail tab would continuously spin when no voicemails were present. |
| VLC-2439 | Bug | Resolved an issue where DTMF inputs were not properly transmitted during 3-way calls using VL Connect. |
| VLC-2455 | Bug | Fixed an issue so the bottom sheet now displays correctly when saving a new contact from the Call History and Voicemail tabs. |
| VLC-2485 | Bug | Fixed an issue where users with multiple extensions tied to one email had trouble selecting the right account during SSO login. |
VL Connect 4.0.3 (2/4/2025)
| Key | Issue Type | Release Notes Data |
| VLC -2189 | New Feature | Added support for viewing v44.1 time frames in Answering Rules. |
| VLC-2203 | Bug | Corrected an intermittent issue where calls were not ringing if the application was in the background. |
| VLC-2211 | Bug | SMS Queues now function the same in our iOS and Android apps. If an SMS number is assigned to a queue, the queue’s agent can now use the queue number to respond. |
| VLC-2253 | Bug | Corrected two SMS issues: “null” would replace the username after sending an SMS & exiting the conversation and the “Send SMS using” field would disappear after sending or receiving messages. |
| VLC-2294 | Bug | Corrected a bug concerning transfers. In certain situations, users transferring an inbound call to another user were not given the option between transfer types (blind or assisted). |
| VLC-2301 | Bug | Now, if a call is hidden, users can easily return to the call using an unhide button. |
| VLC-2303 | Bug | Corrected a 4.0.1 crash case that occurred when transferring calls. |
| VLC-2323 | Improvement | VL CONNECT now supports fully localized date and timestamps. |
| VLC-2335 | Bug | Fixed a known bug where changes to the UI would revert |
| VLC-2354 | Bug | Fixed a bug occurring after changing a contact type (e.g. between “home” and “mobile”). After changing the type, a duplicate contact would appear instead of modifying the existing contact. |
| VLC-2355 | Bug | Corrected an issue concerning contact names in inbound calls. When receiving an inbound call, the caller’s name (if stored in contacts) did not appear on the call notification before answering; the notification after answering (when app is in background); and intermittently did not appear within the app itself. |
| VLC-2379 | Bug | Now, outbound calls send SRTP headers and can communicate via SRTP (if configured). |
| VLC-2382 | Bug | Corrected a bug related to upgrading from Android 14 to 15. After upgrade, the call button did not appear properly. |
VL Connect 4.0.2 (10/16/2024)
| Key | Issue Type | Release Notes Data |
| N/A | Build Issue | Corrected an issue with 4.0.2 build within Google Console preventing SSO with O365. The O365 Config reference file was inadvertently missing and the app was re-built and published. No code or version change, did not require re-approval from Google. This restored O365 SSO functionality. |
VL Connect 4.0.2 (10/11/2024)
| Key | Issue Type | Release Notes Data |
| VLC-2285 | Bug | Corrected a bug causing crashes when removing participants from group chat. |
| VLC-2286 | Bug | In SMS, sent messages are now easily readable in dark mode. |
| VLC-2292 | Bug | Corrected an issue where, after swiping out of the mobile application, inbound calls failed. |
| VLC-2295 | Bug | Now users won’t be able to see answering rules if the UI config, if the config to show ANSWERING RULES is set to no |
| VLC-2300 | Bug | Now read/unread message indication is clearly visible to user. |
| VLC-2305 | Improvement | Put back sending logs through email. Logs will also be uploaded to insight when the email is sent. |
| VLC-2311 | Bug | The mobile app now registers and deregisters correctly without overwhelming the server. |
| VLC-2315 | Bug | VL CONNECT now supports the popup kebab menu allowing users to either call or message queue agents. |
| VLC-2322 | Bug | Corrected a bug where, in certain cases, the application was unable to register. |
| VLC-2340 | Bug | Corrected an issue where major application issues would occur after updating the application through the play store. |
VL Connect 4.0.1 (7/18/2024)
| Key | Issue Type | Release Notes Data |
| VLC-2267 | Bug | Fixed several crash cases found using Crashlytics. |
VL Connect 4.0.0 (7/3/2024)
| Key | Issue Type | Release Notes Data |
| VLC-1332 | Improvement | Added support for dark mode in VL Connect Android for all screens and dialogs. |
| VLC-1655 | Improvement | Now, numbers are only formatted in the dial pad if the number length is 7 digits or more. This avoids mis formatting long extensions. |
| VLC-1680 | New Feature | Added Hold & Accept and End & Accept functionality. |
| VLC-1719 | Improvement | VLC now has reactive presence (or BLF UI) on every screen containing presence indication. |
| VLC-1740 | Bug | Added the option to send SMS messages to numbers that are not contacts. |
| VLC-1781 | Improvement | Admin options now correctly allows control of a specific user’s ability to access and use the mobile Android app. If set to “no” for a user or set of users, the system will not allow those users to log in. |
| VLC-1847 | Bug | VLC now sends DTMF codes even when in a conference. |
| VLC-1880 | Improvement | Added logic for admins to show or hide the forward option for voicemails. |
| VLC-1934 | Bug | Fixed the error banner reading “Answering will end your ongoing call” that appears when calling from native dialer. Previously, this banner would appear long after a call was made, disrupting calls. |
| VLC-1968 | Bug | Now stun keep alive won’t be sent. |
| VLC-2002 | New Feature | Added ability to Android mobile app that allows for App logs to be sent to VoiceLogix Support via the API instead of email. |
| VLC-2008 | Bug | Corrected an issue that caused call failure when a call over VLC was interrupted by a call via the native mobile. |
| VLC-2123 | Improvement | VLC now routes ‘988’ calls to the native dialer for devices that have an active SIM card |
| VLC-2124 | Bug | VLC now stays deregistered even when battery optimizations are disabled. |
| VLC-2143 | Bug | Added RTP Timeout Controls for when the application ends a call when no RTP is being received (when the call is on hold). |
| VLC-2169 | Bug | Fixed theming so buttons at beginning of login process are now the correct color. |
| VLC-2170 | Bug | Added the correct permissions and application can now send and receive audio properly in the background and foreground for devices running Android 14+. |
| VLC-2174 | Improvement | Enabled adaptive icon support to be able to dynamically insert icons aligned with a user’s specified theme. |
| VLC-2195 | Improvement | Added Prominent disclosure in the app for Google’s data safety guideline. |
| VLC-2206 | Bug | Corrected an issue with the application when running on Google Pixel 6 with Android 14. Previously, the app would crash if left in the background for an extended period. |