This article lists the changes in each release of VL Connect for Android, from version 4.0.0 through 4.1.5. The newest release is listed first.
VL Connect Android 4.1.5 (April 2, 2026)
Fixes
- Resolved several problems related to multimedia file sending in the application, specifically involving file size limits and compression handling. File validation and compression logic now function as expected.
- Addressed an issue where contact tab filters stop working after launching a fresh instance of the application with the Call Center tab disabled. Filters now function correctly regardless of Call Center tab status or app relaunch.
- Resolved several UI inconsistencies related to changing SMS numbers within the application Group SMS feature.
- Resolved an issue where the ringback tone was not audible on Bluetooth devices after placing a call. The ringback tone now plays correctly through connected Bluetooth audio devices immediately after dialing.
- Resolved a visual accessibility issue on the Add Participants page within Group SMS. Text and UI elements now meet contrast standards.
- Resolved an issue where the app could fail to connect to the phone service because of a conflicting server setting. The app now connects reliably.
- Resolved issues affecting the display of call forwarding options in the application Answering Rule details panel.
- Fixed an issue where a muted call could unexpectedly unmute when a second incoming call was rejected or ended by the caller.
- Addressed an intermittent issue where calls to the application would occasionally fail to ring the device, particularly after the app had been backgrounded or swiped away.
- Addressed an issue where a muted call automatically unmuted when the microphone gain was adjusted, while the mute button UI did not reflect the change. Mute behavior and UI state now remain consistent when modifying microphone gain.
- Resolved an issue where Time Frame labels were not appearing in the Answering Rules list within the application.
- Fixed an issue where users experienced no audio after attempting a merge or 3‑way call in the application.
- Addressed an inconsistency between the Android and iOS applications where selecting the “Saved” filter displayed only “Saved” on Android, while iOS displayed “Saved Voicemail.” The Android application now correctly displays “Saved Voicemail” and is consistent across platforms.
- Resolved an issue when sending a large video file from the application. This action correctly triggered the snackbar message “Video is too large to send.”, but the video continued to appear as “Sending” within the chat/SMS thread. Videos that exceed size limits now fail immediately, without leaving a misleading “Sending” indicator.
- Addressed an issue where recipients received an extra blank or “Null” message alongside MMS images.
- Resolved an issue related to dropped calls during Bluetooth disconnection.
- Resolved an increase in app crashes in version 4.1.3 and later on Android 12 and newer, caused by an outdated background sync method. The app now syncs in the background using the method Android supports, restoring app stability.
- Addressed an issue causing MMS message duplication and loss across Android platforms.
- Resolved an issue that prevented queues from automatically updating to Offline when agents selected a Custom Status using the Big Button. Queue availability indicators and supervisor views now update in real time without requiring a page refresh.
- Resolved a behavior where, when a contact in the Android application had multiple phone numbers (Work, Mobile, Home), the app displayed and allowed access to only the Work number during SMS creation. All associated phone numbers are now correctly available for selection.
- Addressed a problem where the Contact Details view in the application displayed only three phone numbers, even when additional categories were stored. All stored phone numbers now appear correctly.
- Resolved UI behavior where, when viewing the participant list in a group conversation, the upper portion of the screen was trimmed or cut off, causing the header elements and the Add Participant button to become inaccessible. The participant list view now displays correctly.
- Resolved an issue that caused the Call History page to become stuck on an indefinite loading animation. The page now loads correctly without requiring users to switch tabs and return in order to refresh the data.
- Resolved an issue where the voicemail Greeting option was still visible in the app for users whose account is set to hide it. The Greeting option is now properly hidden when it is turned off.
- Resolved an issue where manually entered phone numbers did not appear in the “Selected Numbers” section on the Add Participants page when creating a Group SMS. Manually added numbers now display correctly and are included in the selected participants list.
- Resolved an issue where the “+” prefix for international phone numbers was stripped out in Call History, causing redial attempts to fail with a “user not found” error. The “+” sign is now preserved, and international numbers dial correctly from the Call History.
- Resolved a cosmetic issue where contacts created with only a First Name (with Last Name and Middle Name left blank) appeared duplicated in the Android app (e.g., “John John”). The contact list now displays the name correctly without repetition, improving readability.
- Resolved an issue that caused the application to crash when handling incoming anonymous calls, particularly when the caller declined the call. Anonymous call scenarios are now processed as expected.
VL Connect Android 4.1.4 (January 16, 2026)
Fixes
- Preserved star codes to correctly be displayed in call history, ensuring accurate redialing of numbers with star prefixes.
- Resolved an issue where the in-call interface didn’t update correctly when Bluetooth devices were connected or disconnected during active calls.
- Fixed an ongoing issue where voicemail notifications were not being received by agents across multiple app versions and platforms.
- Fixed an issue where pressing the speaker button did not update the icon to show the speaker was active. The icon has been replaced and now updates correctly.
- Resolved an issue where audio was lost for both caller and callee when switching audio devices during an active call. Switching between Bluetooth, earpiece, and speaker on supported devices now occurs without audio interruptions.
- Addressed an issue causing MMS messages to be duplicated or lost in the VL Connect mobile apps.
- Fixed an issue where Caller ID was not displayed for a Call Park call retrieved by a different user. Previously, only the Call Park extension was shown; now, the correct Caller ID is visible when the call is retrieved.
- Resolved an issue where Caller ID was not updating correctly after assisted transfers in the VL Connect Android app. The correct Caller ID now displays as expected.
- Fixed an issue where the speaker icon remains enabled after adding a second call, despite the audio routing to the earpiece.
- Resolved an issue with inconsistent behavior of the “Data Sync – De-Registering From Server” notification on Android devices. The notification previously stayed visible longer than expected and varied across device models. It now behaves consistently and clears in the expected timeframe.
- Resolved an issue in the VL Connect Android application where, if microphone permission was denied during login and the user later attempted to record a voicemail greeting, no permission warning was displayed. Recording was allowed, but the greeting did not play. The app now correctly prompts for permission and ensures proper playback of recorded greetings.
- Fixed an issue where, with a wired headset connected to the device, call audio did not route through the headset even though other device audio did. Audio now correctly passes through the wired headset during calls.
- Fixed an issue on the VL Connect Android application where the Assisted Transfer screen displayed the original caller’s name during the dialing step instead of the intended transfer target’s (callee’s) name. Caller ID and display are now accurate and remain consistent across all app states, including foreground, background, and when the phone is locked or unlocked.
- Fixed an issue where multiple refreshes were required to load older call history data. Older entries now load correctly without repeated refresh attempts.
- Resolved an issue where wired headsets were not routing in-call audio correctly in the VL Connect Android mobile application. While keypad dial tones (DTMF) played through the wired headset, in-call audio switched to the handset or another device once the call connected.
- Resolved an issue related to lag on the VL Connect Android application version 4.1.0.
- Resolved an issue where keypad tones (DTMF) were not sent correctly during attended transfers. When you transfer a call to an Auto Attendant and use the in-call dial pad, the keypad tones now work properly.
- Fixed an issue where mute functionality did not behave correctly when switching away from and back to the VL Connect Android application during an active call. The mute state now remains consistent after app switching.
- Resolved an issue in the VL Connect Android application ensuring that each conversation correctly retains and displays the original sending number. Creating a new SMS with a different assigned number no longer overwrites the “Send SMS Using” value across existing threads.
- Resolved an issue where the contacts filter setting was not retained when the Call Center tab was disabled in the VL Connect Android application. Recent updates ensure the filter persists across tab navigation and app resume, providing consistent behavior.
- Resolved an issue that caused the application to crash during login for domains containing underscores in their names.
- Resolved an issue causing intermittent app crashes and loss of connection to the phone service, mainly after completing calls while the app was in the background. This affected multiple Android devices on Android 16, including older models and the Galaxy S25+.
- Fixed an issue where the voicemail badge count did not update correctly and failed to clear after all voicemails were deleted.
- Fixed an issue where call audio dropped randomly and calls were disconnected. Call audio settings were adjusted to keep calls stable.
- Resolved an issue where a change in how the app handles media permissions caused the wrong ringback tone (the ringing sound you hear while your call connects) to play. The app now plays the correct ringback tone for your region.
- Fixed an issue where the login screen in VL Connect would force-close. The app now loads past the login screen and remains stable without crashing
VL Connect Android 4.1.3 (November 12, 2025)
Known regression: The ringback tone (the ringing sound you hear while your call connects) was unintentionally changed in this version and will be restored in the next version.
Improvements
- Completed the update, started in 4.1.2, that the Google Play Store requires for devices running Android 15 and newer. Google Play no longer shows a compatibility warning for the app.
- Updated the app to use the default Android Photo Picker instead of a custom picker to comply with Google Play’s media access permissions policy.
Fixes
- Fixed an intermittent issue for devices with QHD resolution. The app would occasionally zoom out, misaligning or improperly sizing UI elements (e.g., the “Hold/End and accept” buttons misaligned during calls).
- Fixed an issue where, when moving a device’s language settings from French to English, the application remained in French. The app now correctly updates its language dynamically based on the device’s current language setting.
- Fixed a crash during login affecting domains with underscores within their name.
VL Connect Android 4.1.2 (October 23, 2025)
Compatibility note (starting with 4.1.2)
- Minimum supported Android version: Android 10
- Devices running a version older than Android 10 are no longer supported
Improvements
- Resolved an issue where ringback tones were not playing through Bluetooth headsets during incoming calls. In this update, ringback audio now plays correctly through Bluetooth devices across most Android versions and devices.
Fixes
- Resolved an issue where biometric login settings were not retained after restarting the app. Biometric login now remains enabled across logouts, app restarts, and supports users with MFA.
- Resolved an issue causing the VL Connect app to crash when performing login/logout actions across call queues.
- Ensured that voicemails will be played through Bluetooth devices if connected.
- Resolved an intermittent issue in the VL Connect app where the Contacts tab filter defaulted incorrectly and reset unexpectedly.
- Resolved an issue where calls could drop or audio would disconnect when using Bluetooth devices. Calls now maintain stable audio with Bluetooth headsets enabled.
- Fixed an issue where audio was garbled or skipped when calling an Auto Attendant on your VoiceLogix phone system from the VL Connect app.
- Resolved an issue where Bluetooth audio would cut out after one minute during calls. Audio now remains stable for the full duration of calls.
- Resolved an issue where incoming calls showed only the phone number, without the Caller ID name. The Caller ID name and number now display correctly, including when handling multiple calls and swapping between calls.
- Resolved an issue causing the VL Connect app to crash and experience call transfer failures. Calls and transfers now work reliably across all scenarios.
VL Connect Android 4.1.1 (September 2, 2025)
Fixes
- Resolved an issue related to font sizing by disabling the use of excessively large font sizes. The maximum font size is now capped at level 5 out of 8 in the Android system settings to ensure consistent display and improved user experience.
- Fixed an issue where the “Answer” / “Reject” buttons and their associated text was not aligned correctly during inbound call presentation.
VL Connect Android 4.1 (July 9, 2025)
New features
- Added premium video support for VL Connect Android
Improvements
- Resolved an issue preventing successful sending of MMS messages from the VL Connect Android app.
- Resolved an issue where the contact sort order (e.g., by last name) reset when switching tabs in the app. Now, the chosen sort order stays consistent, and the list properly honors that setting.
- Resolved an issue where some options that appear in the Voicemail details view in VL Connect for iOS were missing on Android. All available options now appear in the Voicemail details view.
Fixes
- Fixed a crash on the Chat and SMS page when users have more than 300 conversations.
- Resolved an issue where custom status values set via VL Connect were not updating correctly in reports.
- Resolved a problem where dial pad letters were missing on in-call dialer buttons for larger screens like the Galaxy S23 Ultra. Also addressed and corrected an issue where icons were not displaying properly across various parts of the app.
- Corrected an issue where the screen turned on after 10 seconds of holding the phone to one’s ear, which could lead to accidental call hang-ups. The screen now stays off.
- Removed the VL placeholder from push notification messages to improve clarity and user experience.
- Corrected a problem where scrolling through queues on the mobile app looped back to the top when a user was assigned to more queues than could fit on the screen. Now, all assigned queues can be viewed.
- Ensured that, when receiving inbound calls from a caller saved in the Contacts List, the Contact’s information will be displayed regardless of the application’s state.
- Resolved a problem where updating the VL Connect app via the Google Play Store logged users out. Now, the login session remains active after updates, ensuring you stay connected and don’t miss calls or notifications.
- Addressed an issue where new messages didn’t appear in an open chat. Now, when you receive push notifications for new messages, the chat updates automatically without needing to close and reopen the app or navigate away and back.
- Fixed an issue where an outside caller was disconnected when a VL Connect Android user transferred the call to a WebPhone user.
- Resolved an issue where voicemails occasionally didn’t load or appeared as empty despite having messages.
- Improved missed call notifications: fixed an app crash when tapping a missed call notification after the app was closed, and fixed tapping a missed call notification (while the app is open or in the background) opening the Video tab instead of Call History.
- Addressed an issue where the Voicemail tab would continuously spin when no voicemails were present.
- Resolved an issue where keypad tones (DTMF) were not sent correctly during 3-way calls.
- Fixed an issue so the bottom sheet now displays correctly when saving a new contact from the Call History and Voicemail tabs.
- Fixed an issue where users with multiple extensions tied to one email had trouble selecting the right account during SSO login.
VL Connect Android 4.0.3 (February 4, 2025)
New features
- Added support for viewing time frames in Answering Rules.
Improvements
- VL Connect now fully localizes dates and timestamps.
Fixes
- Corrected an intermittent issue where calls were not ringing if the application was in the background.
- SMS Queues now function the same in our iOS and Android apps. If an SMS number is assigned to a queue, the queue’s agent can now use the queue number to respond.
- Corrected two SMS issues: “null” would replace the username after sending an SMS & exiting the conversation and the “Send SMS using” field would disappear after sending or receiving messages.
- Corrected a bug concerning transfers. In certain situations, users transferring an inbound call to another user were not given the option between transfer types (blind or assisted).
- Now, if a call is hidden, users can easily return to the call using an unhide button.
- Corrected a 4.0.1 crash case that occurred when transferring calls.
- Fixed a known issue where changes made in the app would unexpectedly revert.
- Fixed a bug occurring after changing a contact type (e.g. between “home” and “mobile”). After changing the type, a duplicate contact would appear instead of modifying the existing contact.
- Corrected an issue concerning contact names in inbound calls. When receiving an inbound call, the caller’s name (if stored in contacts) did not appear on the call notification before answering; the notification after answering (when app is in background); and intermittently did not appear within the app itself.
- Outbound calls now support encrypted call audio (SRTP) when it is enabled for your account.
- Corrected a bug related to upgrading from Android 14 to 15. After upgrade, the call button did not appear properly.
VL Connect Android 4.0.2 (October 16, 2024)
Fixes
- Fixed an issue in the 4.0.2 release that prevented signing in with Microsoft 365 (single sign-on). The app was republished with no other changes and the same version number, and Microsoft 365 sign-in works again.
VL Connect Android 4.0.2 (October 11, 2024)
Improvements
- Restored the ability to send app logs from within the app. Logs are sent securely to VoiceLogix Support.
Fixes
- Corrected a bug causing crashes when removing participants from group chat.
- In SMS, sent messages are now easily readable in dark mode.
- Corrected an issue where, after swiping out of the mobile application, inbound calls failed.
- Answering Rules are now hidden in the app for users whose account is set not to show them.
- Now read/unread message indication is clearly visible to user.
- The app now connects to and disconnects from the phone service more reliably.
- VL Connect now offers a pop-up menu on queue agents that lets you either call or message them.
- Corrected an issue where, in certain cases, the app was unable to connect to the phone service.
- Corrected an issue where major app problems could occur after updating the app through the Google Play Store.
VL Connect Android 4.0.1 (July 18, 2024)
Fixes
- Fixed several causes of app crashes.
VL Connect Android 4.0.0 (July 3, 2024)
New features
- Added Hold & Accept and End & Accept functionality.
- Added the ability to send app logs directly to VoiceLogix Support from within the Android app, without needing to email them.
Improvements
- Added support for dark mode in VL Connect Android for all screens and dialogs.
- Phone numbers are now formatted in the dial pad only when the number is 7 digits or longer, so long extensions are no longer formatted incorrectly.
- VL Connect now shows live presence status for your colleagues on every screen that displays presence.
- Administrators can now correctly control whether a specific user can use the Android app. If access is turned off for a user or group of users, they will not be able to log in.
- Administrators can now show or hide the Forward option for voicemails.
- Calls to 988 are now placed through your phone’s built-in dialer on devices with an active SIM card.
- Added adaptive icon support so the app icon matches your device’s theme.
- Added an in-app disclosure explaining how the app uses your data, in line with Google Play’s data safety guidelines.
Fixes
- Added the option to send SMS messages to numbers that are not contacts.
- VL Connect now sends keypad tones (DTMF) during conference calls.
- Fixed the “Answering will end your ongoing call” error banner that appeared when calling from your phone’s built-in dialer. Previously, this banner could appear long after a call was made, disrupting calls.
- Corrected an issue that caused a VL Connect call to fail when it was interrupted by a regular cellular call.
- VL Connect now correctly stays disconnected from the phone service when expected, even when battery optimization is turned off.
- Added audio timeout controls so the app no longer ends a call just because no audio is being received, such as while the call is on hold.
- Fixed theming so buttons at beginning of login process are now the correct color.
- Added the correct permissions so the app can send and receive audio properly in the background and foreground on devices running Android 14 and newer.
- Corrected an issue where the app could crash after being left in the background for an extended period on a Google Pixel 6 running Android 14.