How to factory reset Grandstream phones

This article is applicable to the following Grandstream Devices

Model Number	Device Type
GXP1610	Desk Phone
GXP1615	Desk Phone
GXP1620	Desk Phone
GXP1625	Desk Phone
GXP1628	Desk Phone
GXP1630	Desk Phone
GXP1760	Desk Phone
GXP1760W	Desk Phone + WiFi
GXP1780	Desk Phone
GXP1782	Desk Phone
GXP2130	Desk Phone
GXP2135	Desk Phone
GXP2140	Desk Phone
GXP2160	Desk Phone
GXP2170	Desk Phone
GXP2612	Desk Phone
GXP2613	Desk Phone
GXP2614	Desk Phone
GXP2615	Desk Phone
GXP2616	Desk Phone
Legacy Models
GXP1160	Desk Phone
GXP1165	Desk Phone
GXP1400	Desk Phone
GXP1405	Desk Phone
GXP1450	Desk Phone
End of Life Models
GXP2100	Desk Phone
GXP2110	Desk Phone
GXP2120	Desk Phone
GXP2124	Desk Phone

Follow the steps below to factory reset your Grandstream devices to their factory default settings. This must be done before provisioning your Grandstream with Your VoiceLogix Service in case the device has residual settings from a previous provider.

If your Grandstream was provided by another vendor, they will have to have released it from their system in order to provision within VoiceLogix. VoiceLogix cannot assist with devices still loaded in a 3rd parties system.

Reset Grandstream Desk Phone to Factory Defaults:

You may be prompted to enter the administrator password when factory resetting your device. By default this will either be the phones MAC address or “Admin”. If provided by another vendor, they may need to provide you with the password.

Factory Reset your Grandstream GXP Phone

1. Press “Menu.”
2. Press “Config” or “System”
3. Navigate down to the “Factory Reset” option and press “Menu” or “OK” depending on the model.
4. Select and confirm “OK” to restart your phone, after which it will be successfully reset.

Factory Reset your Grandstream GRP26 Series Phone

1. Press menu “Menu”
2. Navigate to “Settings”
3. Navigate to “Advanced Settings”
4. Select “Factory Reset” and confirm to restart your phone, after which it will be successfully reset.